1. Returns

We do not accept returns or exchanges unless the item you purchased is defective or has been delivered incorrectly. If you receive a defective or incorrect item, please contact us at info@packmartintl.com / 876-908-3835 with details of the product and the defect/error. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect/error. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original / best selected method of payment.

2. Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@packmartintl.com / 876-908-3835 within 5 days of the invoice date, with the details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions 

Some items are non-refundable and non-exchangeable. Items that fall in this category will have this notification in the description details.

4. Shipping

To return the item you purchased, please contact us at info@packmartintl.com / 876-908-3835 for return to supplier approval before making arrangements.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.